SAME DAY POLICY

How do I decide what service to choose?

  • All same day orders are shipped from our CT warehouse, please note this when selecting shipping method at checkout
  • Items in our Same Day Section are available to ship same day, those outside this category may have a production delay of 1-2 days, Same Day Items are recommended for RUSH orders
  • When you have over 24+ Corporate pieces the proofs could take from 1-3 days depending on factory capacity - then 1-2 day in production so factor that in
  • If you are in a situation where it MUST SHIP TODAY we have the largest inventory of awards that can leave fully engraved this very day!
  • Orders are processed business days M-F, orders placed after 2pm Friday or on the weekend will be proofed/processed on Monday
  • Please see all the SAME DAY rules and how they apply below

SAME DAY Service Agreement - Monday thru Friday (Not Valid on Weekends)

· SAME DAY Service gets our immediate attention and if we accept the order you can be sure it will leave that day!

· Coupon codes can NOT be applied to SAME DAY RUSH SERVICE, quantity discount apply as noted by item page

Corporate SAME DAY (Plaques, Acrylics, Crystal, Art Glass)

Any orders over 25+ Pieces should be in by 8 AM EST, production time dependent on order details

Orders of 10-25 Pieces by 9:30 AM EST

Orders of 5-9 Pieces by 10:30 PM EST

Orders of 1-5 Pieces by 12 PM EST

· after this cut off we CAN NOT guarantee SAME DAY SERVICE unless you call or email to speak to our team directly

· All others please reach out to our customer service team to see if we can accommodate, Small orders placed after the cut-off may be accepted based on production volume


Our order volume is historically highest from May 1- July 3 and Oct 1-Dec 1, please note that same day service cut-off times may be impacted by high production volume.

* Large Trophy and Medals Orders are assessed on a case by case basis and are not restricted to the above cut-off times.

1-866-588-3605

What you can expect from SAME DAY SERVICE:

· Once your order is placed, it is assigned to an artist who will reach out to you by the email provided at checkout with a proof for your review

· Logo files should be high resolution (300dpi+ preferred), insufficient files may impact proof/production speed. We accept PNG, PDF, JPG, and occasionally we can use EPS files. (For engraving words, we can accept word lists, however please provide the logo as a separate file).

· Proof turnaround for Rush orders is generally within 90 mins during business hours M-F

· Proofs must be approved by 3pm EST to ship same day unless otherwise informed by your artist

SAME DAY DELIVERY GUARANTEE:

· MUST SELECT One of the Express Shipping Services

o UPS Next Day*

o UPS 2nd Day*

o UPS 3 Day SELECT*

*Each service above is Guaranteed by shipper to arrive on time

UPS does not count weekends in its transit days, Saturday delivery is available to select locations through your artist for an additional fee

*If it does not arrive on time but was shipped properly and on time

the claim must be made with the Shipper and Same Day Awards is not responsible.

This includes extreme weather or acts of Nature that prevent planes from flying.

SAME DAY Contract becomes INVALID if you choose:

· UPS Ground Service

· Flat or Free Service

SAME DAY AWARDS GUARANTEES we will ship awards on time as long proof is approved within necessary window:

However if any non-express shipping method is chosen you run the risk of it not arriving on time and this is your responsibility.