• Frequently Asked Questions

  What makes the piano finish special?
  A piano finish is a premium multi-layer high-gloss coating that enhances the natural beauty of the genuine rosewood while creating a deep, mirror-like shine commonly found on executive-quality awards.

  Can I upload my company logo?
  Yes. Simply upload your logo during ordering, and our engraving team will incorporate it into your plaque design whenever possible.

  Is custom engraving included?
  Yes. Every plaque includes FREE professional laser engraving for recipient names, award titles, dates, company names, and personalized recognition messages.

  What can I personalize?
  You can customize the plaque with names, logos, award titles, years of service, appreciation messages, milestone dates, and other recognition text.

  How quickly will my plaque ship?
  Qualifying orders are eligible for Same Day Shipping when placed before the daily production cutoff. Please review our Same Day Shipping policy for complete details.

  Is this made from real wood?
  Yes. This plaque is crafted from genuine rosewood and features a premium high-gloss piano finish for an elegant executive appearance.

  Is the plaque ready to display?
  Yes. Each plaque includes a wall-ready design and arrives individually boxed for presentation or gifting.

  What occasions is this plaque best for?
  This plaque is ideal for employee recognition, executive awards, leadership achievements, retirement gifts, years of service awards, customer appreciation, volunteer recognition, and corporate milestone celebrations.

Same Day Shipping Frequently Asked Questions

Will my award ship the same day?

Yes. Orders placed Monday through Friday that meet artwork, engraving, and proof approval requirements before production cut-off times are engraved and shipped the same day.

How fast can I receive my order?

Delivery speed depends on the shipping method selected at checkout. Expedited options such as UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select are available for qualifying orders.

What is required for same day production?

To qualify for same day production, your order must include complete engraving information, production-ready artwork when applicable, and timely proof approval if a proof is required.

Do I need to approve a proof?

Yes. If a proof is provided, approval must be received before the daily production deadline. Delays in proof approval may delay shipment.

What happens after I place my order?

Your order is immediately assigned for engraving and production review. Once artwork and engraving details are approved, production begins and the order ships the same business day.

Can I place a last-minute award order?

Absolutely. Our Same Day Shipping collection is specifically designed for customers facing tight deadlines, upcoming ceremonies, corporate events, retirement celebrations, recognition programs, and urgent award presentations.

Do you offer rush engraving?

Yes. Every product in our Same Day Shipping category is eligible for priority production and rush engraving service when order requirements are met.

Do you ship rush orders nationwide?

Yes. We ship from our Connecticut facility to customers throughout the United States using expedited UPS delivery options.

Can I order multiple awards with same day shipping?

Yes. We can accommodate many multi-award orders. For larger quantities or event orders, contact us before ordering so we can confirm production timelines.

What types of awards are available for same day shipping?

Our Same Day Shipping collection includes custom engraved plaques, crystal awards, acrylic awards, corporate recognition awards, retirement awards, trophies, clocks, and executive gifts ready for priority production.

What if I miss the daily cut-off time?

Orders received after the daily production deadline will be processed on the next business day. Orders placed after Friday's cut-off time or on weekends begin processing the following Monday.