Shipping Information & Policies

NORMAL SHIPPING TIMES:

After an order is placed it takes 24-48 hours in-house for processing, production and engraving, then your order will ship.

SAME DAY POLICIES:

  • Must choose from the Same Day Selection
  • MUST call 866-588-3605 to speak with an awards specialist who will be assigned your order
  • Order must be completed with no outstanding information needed by Noon EST for orders shipping by ground which leaves at 5 PM
  • Order must be completed with no outstanding information needed by 3 PM EST for all Express Shipping Orders which ship at 7 PM
  • All Same Day orders MUST PAID by 3:30 P.M. EST via Accounts Payable or secure online Invoice
  • ORDERS placed through the SITE may leave SAME DAY buy are not guaranteed
  • SAME DAY PROOFS are limited to 1 PER STYLE of Plaques, Lucite and Crystal over $25 due to RUSH
  • Must meet the following conditions:
  • Only available on in-stock merchandise
  • Custom awards are not eligible for this offer.
  • Holidays are excluded from Same Day Shipping policy
  • Not guaranteed during April, May, June or October but call to verify if we can do it.
  • Only available Monday through Friday on standard business days

INTERNATIONAL SHIPPING (including Canada):

Duty charges and taxes are the responsibility of the customer and must be paid upon receipt.

SAME DAY SHIPPING:

Trophy and medal orders can ship same day upon request. Please call 800-286-7096 to ask for more info or to request same day shipping.

GET FREE GROUND SHIPPING

Within the Continental U.S. on all prepaid trophy, medals & plaque orders over 97.00.

GET LOW RATE SHIPPING ON MEDALS & TROPHY GROUND SHIPPING

  • $5.99 Flat Rate (2-3 Day) - USPS Priority Shipping on any Medal Order
  • $6.99 Flat Rate USPS First Class on (qty. 1-4) Trophies Under 10"
  • Within the Continental U.S. on all prepaid orders

Please note:

  • Must be merchandise. Additional engraving fees are not eligible towards95.00 minimum.
  • Acrylic, Glass, Crystal, Medals, key chains, certificates, lanyards, mugs, water bottles, promotional items, gift sets, coins, flash drives, additional engraving plates, pins & ribbons are not eligible for this offer and will be charged shipping (even in orders mixed with eligible items).
  • Free Shipping not available for Alaska, Hawaii or Puerto Rico.