Return & Satisfaction Guarantee

At Same Day Awards, we take pride in producing high-quality awards, trophies, plaques, medals, and recognition products. Most of our products are custom-made and personalized specifically for each customer. We stand behind our workmanship and are committed to your satisfaction.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or does not match the approved artwork proof, engraving instructions, or product description at the time of purchase, we will make it right.

Please contact us within 30 days of delivery and provide photos of the issue. Upon review, Same Day Awards may, at our discretion:

• Replace the item at no additional charge
• Repair the item when appropriate
• Issue a refund
• Provide a comparable replacement of equal value

Custom & Personalized Products

Because most of our products are custom engraved, personalized, or manufactured specifically for your order, they cannot be returned or exchanged unless they are defective, damaged during transit, or produced incorrectly.

Non-returnable items include, but are not limited to:

• Engraved crystal awards
• Engraved glass awards
• Engraved acrylic awards
• Personalized plaques
• Custom engraved medals
• Any product customized with names, logos, artwork, or personalized text

Returnable Items

The following items may be eligible for return if they are unused and in resalable condition:

• Standard trophies
• Non-engraved medals
• Non-custom accessories and components

To request a return, please contact us within 30 days of delivery to receive return authorization and instructions.

All returned merchandise must be in its original packaging, unused, undamaged, and in resalable condition. Returns received without original packaging, missing components, altered engraving plates, or showing signs of use may be refused and returned to the customer at the customer's expense.

Once returned merchandise has been received and inspected, a refund of 70% of the original product purchase price will be issued. Returned items must be in new, resalable condition and include all original packaging and components.

Shipping Costs

• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to an error by Same Day Awards or a defective product.
• We recommend using a trackable shipping service when returning merchandise.

Order Accuracy

Customers are responsible for carefully reviewing all proofs, artwork, spelling, names, dates, logos, and engraving information before approving production.

Orders produced according to an approved proof are not eligible for return due to customer-approved errors.

Questions?

If you have any questions regarding your order, return request, refund status, or product concerns, our customer service team is here to help.

Phone: 1-866-588-3605

We are committed to providing exceptional customer service and ensuring every customer receives an award they can proudly present.