SHIPPING POLICY

What to take into consideration when Choosing Shipping:

• 95%+ orders ship within 2 business days of placing the order
• Orders that require proofs could take an extra day
• Most proofs Arrive 0-24 hrs and up to 48 hours if order over 24 pieces
• Weekends do not count as production days
• We ship from Connecticut
• If there is an attempt to deliver by UPS or USPS and there is an issue please contact the shipping service (your local UPS or USPS) to arrange or hold package for pickup with provided tracking
• Same Day Awards cannot track packages once they leave here due to shipping volume

FLAT RATE SHIPPING
$11.99 to the Lower 48 States
This generally will ship the most economical way

If you need it for a hard deadline do NOT choose this service.
It is the slowest way and designed for customers who have time before their events.
If Flat rate shipping will not meet your stated due date listed we will attempt to contact you. If we cannot get in touch with you to offer a ship upgrade we will ship the method chosen by you. The customer is responsible to choose the shipping that meets their needs.

FREE SHIPPING

Any orders totaling $95 ship FREE to the lower 48 States
This is a slower method and can take from 3-8 days depending on customer location (WE SHIP FROM CONNECTICUT)
If FREE shipping will not meet your stated due date listed we will attempt to contact you. If we cannot get in touch with you to offer a ship upgrade we will ship the method chosen by you. The customer is responsible to choose the shipping that meets their needs.

INTERNATIONAL SHIPPING TO CANADA
Same Day will contact you with best rates and delivery dates available
This will be invoiced separately International Orders will not be shipped Until Shipping Invoice is Paid

For inquires about shipping outside of US or Canada or for rate estimates prior to ordering please contact [email protected].

UPS EXPRESS SERVICES
If you have chosen items from the Same Day Section you must choose from the below shipping options to qualify for our Same Day Service Guarantee:
UPS Next Day Air - most businesses by both 10:30 A.M. and 12:00 P.M.
UPS 2 DAY Air – two business day delivery to every address throughout the continental U.S. by C.O.B.
UPS 3 DAY Select - 3 Business days for packages within the contiguous 48 United States
Same Day Awards LLC is not responsible for weather delays effecting UPS Air Services (Next Day Air, 2 Day Air, and 3 Day Select) and are not refundable. Awards that do NOT arrive on time by UPS for any reason are NOT refundable by Same Day Awards. The shipping portion is refundable if the guaranteed chosen method was chosen and paid for. Same Day Awards guarantees it will ship the order by the day agreed upon by the method you chose but the ultimate risk lies with the purchaser.

UPS GROUND SERVICES
UPS Ground – Accurate delivery estimates 1-5 business days (please refer to UPS shipping calculator for more accurate measurement to your zip code, we ship the majority of our orders from 06074)
During storm seasons across the US UPS may not be as accurate and on occasion are delays. So please make sure you choose the shipping to leave you time for your event.
Ultimately the customer is responsible for choosing the correct mode of shipping and shipping speed cannot be changed once it has been picked up by the carrier.

Shipping EXCEPTIONS

· Same Day Awards LLC is not responsible for any delay affecting UPS Services (Next Day Air, 2 Day Air, and 3 Day Select or UPS Ground and are not refundable. Same Day Awards, LLC is not responsible for weather delays and awards that do NOT arrive on time by UPS due to weather are are NOT refundable by Same Day Awards. The shipping portion is refundable if the guaranteed chosen method was chosen and paid for and not due to weather issues. It is always best to give a time cushion in the unlikely delay of products from UPS.

· Same Day Awards will provide your tracking information on all orders but cannot track packages or contact the shipper on behalf of the customer

· Same Day Awards LLC will replace awards damaged in shipping, typographical errors made by our artists (this does not apply to approved proofs) or wrong products by the same service originally ordered. (i.e. an order using 2 Day Air will be replaced with 2 Day Air). So please ensure you leave yourself extra time.

· Any additional upgrades to meet a deadline will be incurred by the customer, so please consider when ordering close to your event day

· Open your boxes up immediately upon receiving them in the unlikely event of damage. This must be reported to SDA for replacement within 48 hrs of delivery. In the event any awards arrive broken any the customer needs to upgrade to rush services 50% will be paid by the customer and SDA will incur the other 50%. All awards are professionally wrapped and leave our facility in pristine condition. Otherwise, the replacement trophy will be shipped in the same manner as the original order. The customer incurs the risk when placing orders last minute of breakage by shipper enroute and SDA cannot incur upgraded Express shipping charges more than 50% so plan accordingly and understand this is a risk of waiting last minute.

· Any award received that is in error must be opened and reported within 48 hrs of delivery to insure timely receipt of replacement. Any awards that were delivered and reported within the 48 hr grace period will be replaced the same manner as the original order. Any rush services will paid 50% by the customer and SDA will incur the other 50%.

· This breakage and error guarantee is only available for damage reported in the first 48 hours after delivery, please open boxes immediately upon arrival and inspect contents to report damage promptly. Damage reported after this grace period is not eligible for the guarantee and customer will be responsible for total replacement cost of items and shipping.

· SAME DAY AWARDS ships UPS and USPS. If your company uses its own shipper or account there is a 15% handling fee for packaging and paperwork.