|
PROOF & ENGRAVING POLICY
HOW DOES THE PROOF PROCESS WORK? • Once order is placed it is assigned to an artist for 1 on 1 Relationship (this allows for immediate response & edits) • THIS IS THE FASTEST WAY to GET A PROOF - RISK FREE (Immediate Refund at Any Point. No Questions Asked) • Production within 0-24 hours of Art Approval on most orders CAN I SEE A PROOF Before I Place an Order? • Yes, but it is the SLOWEST way to get a proof - it can be up to 72 hours • Why this long? Because we address in house orders first and is dependent on workload • We will provide 1 PROOF to show scale, font style and set up, changes can be made after the order has been placed • Please send request to [email protected] WHAT ITEMS GET A PROOF? • Automatically Get Proofs - Glass, Art Glass, Acrylic, Plaques, Crystal, Custom Medals, Outdoor Signs, Perpetual Awards, Vince Fantasy Footballs, Clocks, Pen Sets, Gavels, Custom Gifts, Drinkware • DO NOT get proofs (Unless Requested) - Medal Orders Under 24 pieces - Sport or Activity Trophy Orders Under 24 Pieces • Proofs are sent for trophy orders over 24 pieces • Proofs are sent for medal orders over 24 pieces • Proofs are sent for order subtotals over $75 WHEN DO I GET MY PROOF? • Orders Proofed in 24 hours (M-F). Up to 48 hours for orders with more than 1 week delivery time or greater than 25 pieces • Orders placed after Friday at 2 PM EST and on the weekends will be proofed that Monday or Tuesday • SAME DAY RUSH SERVICE orders will be proofed in 1-2 Hours (must be approved by 3pm EST to ship same day, unless agreement is made with artist) • SAME DAY RUSH SERVICE if no response from customer, at artist discretion to have 2 artists proofread the submitted engraving for accuracy and ship out as proofed to meet date needed. Crystal, Glass, Acrylics, Plaques, Drinkware, and Custom Gifts will not be returnable. Artists will use both email and phone provided to contact before choosing this option. PROOF APPROVAL • It is the customers responsibility to check Proofs for typographical errors. Please check them thoroughly. Although most proofs are correct our artists are making Hundreds per day per artist under a time constraint. • Production begins after proof approval, delays to approval can cause delays in production • Once these are approved most items go to production that day and the responsibility is the customer who has approved the proofs. • These can be re-ordered at the product wholesale price to replace if an error was approved. ENGRAVING • Engraving on acrylic, glass and Crystal is engraved on the back to provide depth, unless piece is greater than 1 inch thick • Engraving for art glass is not engraved directly onto the piece. It is a plate attached to the base • All Engraving is FREE on the initial order, except for medals which have an engraving charge per medal. Any perpetual plates there is a charge after the first order. |