SAME
DAY POLICY How
do I decide what service to choose?
SAME
DAY Service Agreement - Monday thru Friday (Not Valid on Weekends) ·
SAME DAY Service gets our immediate attention and if we
accept the order you can be sure it will leave that day! ·
Coupon codes can NOT be applied to SAME DAY RUSH SERVICE,
quantity discount apply as noted by item page Corporate
SAME DAY (Plaques, Acrylics, Crystal, Art Glass) Any
orders over 25+ Pieces should be in by 8 AM EST, production time dependent on
order details Orders
of 10-25 Pieces by 9:30 AM EST Orders
of 5-9 Pieces by 10:30 PM EST Orders
of 1-5 Pieces by 12 PM EST ·
after this cut off we CAN NOT guarantee SAME DAY SERVICE
unless you call or email to speak to our team directly ·
All others please reach out to our customer service team to
see if we can accommodate, Small orders placed after the cut-off may be
accepted based on production volume
* Large
Trophy and Medals Orders are assessed on a case by case basis and are not
restricted to the above cut-off times. 1-866-588-3605 What
you can expect from SAME DAY SERVICE: ·
Once your order is placed, it is assigned to an artist who
will reach out to you by the email provided at checkout with a proof for your
review ·
Logo files should be high resolution (300dpi+ preferred),
insufficient files may impact proof/production speed. We accept PNG, PDF, JPG,
and occasionally we can use EPS files. (For engraving words, we can accept word
lists, however please provide the logo as a separate file). ·
Proof turnaround for Rush orders is generally within 90
mins during business hours M-F ·
Proofs must be approved by 3pm EST to ship same day unless
otherwise informed by your artist
SAME
DAY DELIVERY GUARANTEE: ·
MUST SELECT One of the Express Shipping Services o UPS
Next Day* o UPS
2nd Day* o UPS 3
Day SELECT* *Each
service above is Guaranteed by shipper to arrive on time UPS
does not count weekends in its transit days, Saturday delivery is available to
select locations through your artist for an additional fee *If it
does not arrive on time but was shipped properly and on time the
claim must be made with the Shipper and Same Day Awards is not responsible. This
includes extreme weather or acts of Nature that prevent planes from flying.
SAME
DAY Contract becomes INVALID if you choose: ·
UPS Ground Service ·
Flat or Free Service SAME
DAY AWARDS GUARANTEES we will ship awards on time as long proof is approved
within necessary window: However
if any non-express shipping method is chosen you run the risk of it not
arriving on time and this is your responsibility. |